Different Academics’ Characteristics, Different Perceptions on Quality...
AbstractPurpose - The paper explores Portuguese academics’ perceptions on higher education quality assessment objectives and purposes, in general, and on the recently implemented system for higher...
View ArticleAntecedents and Consequences of Service Quality in a Higher Education...
AbstractPurpose - The paper explored the perception of students in regard to critical antecedents, dimensions and consequences of service quality with an aim to develop a theoretical model in the...
View ArticleA 3D Approach to First Year English Education
AbstractPurpose - To explore the suggestive possibilities of an approach to undergraduate English teacher education that I have called the 3D Approach— Develop Professional Knowledge, Display...
View ArticleStrike Four! Do-over Policies Institutionalize GPA Distortion
AbstractPurpose - We illustrate how universities play an institutional role in inflating student GPA by modifying academic polices such as course withdraw, repeats, and satisfactory / unsatisfactory...
View ArticleAccreditation in Higher Education in Chile: Results and Consequences
AbstractPurpose - This study analyzes and discusses the results that the accreditation system implemented in Chile has brought to higher education institutions and undergraduate and graduate programs,...
View ArticleAcademic Advising: Does it Really Impact Student Success?
AbstractPurpose - This study was designed to evaluate academic advising in terms of student needs, expectations, and success rather than through the traditional lens of student satisfaction with the...
View ArticleIDENTIFYING SATISFIED/DISSATISFIED SERVICE ENCOUTERS IN HIGHER EDUCATION
AbstractPurpose - This paper seeks to explore satisfactory and dissatisfactory service encounters in higher education.Design/methodology/approach - The data is collected through well established...
View ArticleEssential Distinctiveness: Strategic Alternatives in Updating the Business...
AbstractPurpose - This paper proposes the use of specific strategic management tools for identifying opportunities for gaining competitive advantage in the business core curricula offered at colleges...
View ArticleA model of Student Involvement in the Quality Assurance System at...
AbstractPurpose - This paper aims to create a theoretical model of student involvement in the institutional quality assurance process at their universities.Design/methodology/approach - The model...
View ArticleThe Bologna Process in higher education: An exploratory case study in a...
AbstractPurpose - The aim of the current article has been to discuss the role of the Bologna Process in enabling quality of educational change, internationalisation and greater mobility using an...
View ArticleManaging University Business Educational Quality: ISO or AACSB?
AbstractPurpose - The purpose of the paper is to provide insight into quality management for business education. The paper provides business schools and AACSB (Association to Advance Collegiate Schools...
View ArticleInstitutional factors and the postgraduate student experience
AbstractPurpose - Few studies have evaluated the satisfaction of mature aged postgraduate students. This research aims to determine postgraduate coursework students service expectations in regard to...
View ArticleEquity and Excellence Are Not Mutually Exclusive: A Discussion of Academic...
AbstractPurpose - Social inclusion policies in the higher education sector are implemented to ensure that all people - irrespective of socioeconomic background – have rights of access and the...
View ArticleQuality of Work-Life Model for Teachers of Private Universities in Pakistan
AbstractPurpose - The purpose of this article is to explore various dimensions of quality of work-life (QWL) as it affects the life and attitude at work of faculty of private universities in Lahore,...
View ArticleQuality Expectations in Thai Higher Education Institutions: Multiple...
AbstractPurpose - This study aims at determining the quality indicators that are suitable for assuring quality in higher education institutions (HEIs) in Thailand from the perspectives of students,...
View ArticleQuality Enhancement: A Case of Internal Evaluation at a Teacher Education...
AbstractPurpose - To examine faculty members’ perceptions over time with respect to the concept of quality assurance; the evaluation objects and the rationale for choosing them; attitudes toward the...
View ArticleInitial assessment of two questionnaires for measuring service quality in the...
AbstractPurpose - The SERVPERF (for Service Performance) and the HEdPERF (for Higher Education Performance) are two questionnaires for collecting customer/student feedback on service quality that have...
View ArticleFactors Influencing Student Choice to Study at Private Higher Education...
AbstractPurpose - There has been rapid growth in private higher education in Australia over the last decade. In increasing numbers, students are turning to private higher education institutions which...
View ArticleService Quality Measurement for Secondary School Setting
AbstractPurpose - The purpose of this paper is to develop and evaluate a service quality measurement scale for secondary school setting in Mauritius. Design/methodology/approach - Research was...
View ArticleThe Construct Validity of a Measure of the Benchmarks of Educational Practices
AbstractPurpose - The University has generated a model for student success that builds on Kuh's (2009) five benchmarks of academic practice. The purpose of this study is to investigate the psychometric...
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